Our Policies

 

Note: If you use a spam blocker program or other email filter your order confirmation and shipping notification may not get through to you. Please provide us with a useable email address.

If you are unable to sign for a package and wish for the signature confirmation to be waived, you must submit an email waiving the signature and accepting delivery confirmation as receipt of package. Hart Steel will take no responsibility for lost packages whose signatures have been waived.

 

Shipping Charges -

Shipping charges are calculated individually for each order based on actual parcel weight and destination address. To determine shipping charges for your order simply add all desired items to your shopping cart and click on "Checkout." The first information that will be requested is your name and email address, city, state and zip code of the shipping address. After entering this information and clicking to continue the actual shipping charges for your order will be calculated and displayed prior to your entering any credit card or Paypal payment information.

 

 

Payments -

We accept Visa, Discover or MasterCard (either credit or check cards) and American Express for orders placed online via our web site's secure shopping cart. Orders submitted online are shipped without delay. 

 

To pay using Paypal, a link will be provided during the checkout process. Paypal orders are shipped once payment has been completed through Paypal and funds have been credited to our account. You will receive a Payment Confirmation email notice directly from Paypal.

 

To pay by Money Order, Cashier's Check or Personal Check you must submit your order via Email. A link for this purpose is provided during checkout. Email order shipments are delayed until payment is received and credited. Money Orders and Checks should be made out to Hart Steel.

 

All prices, charges, and fees appearing in our website are expressed in US Dollars. 

 

Taxes/Duties -

US - Orders delivered within California are subject to California Sales Tax. Applicable taxes will be automatically added to such orders during the checkout process.

 

International - Any applicable Import Duties, Customs Fees, or Local Taxes are the responsibility of the purchaser.

 

Security -

Our website employs a secure server for transmitting all personal and sensitive information. All data entered through the website is fully encrypted prior to transmission. This costly state-of-the-art technology assures that you can transact business with us safely and without concern. Security certificates are available upon request.

 

Contact -

Routine business is conducted via email. Be sure to provide a working email address when ordering or contacting us. We respect your privacy. We never share the contact or personal information provided to us by our customers with any third party for any reason.

 

Legal -

HartSteel.com reserves the right to limit quantities purchased or to decline an order entirely if our acceptance or fulfillment would constitute a departure from the normal scope of our service or if, at our sole discretion, acceptance would impose upon us any unreasonable obligation, risk or liability. Any such order may be cancelled in whole or in part and refunded appropriately.

 

All text and images contained within our website are the intellectual property of HartSteel.com, are protected by US Copyright, and may not be reproduced, transmitted, copied, or otherwise used for any commercial purpose without the expressed written consent of HartSteel.com.

 

All instructional information contained within our website is intended for informational purposes only and should not be relied upon as a substitute for proper training from an experienced and qualified instructor.

 

By submitting an order via our web site, or relying on information obtained from our web site when submitting a mail, email, fax or telephone order, you acknowledge and indicate acceptance of all of the above terms and conditions.  

Accessing our website will not expose your computer to unwanted pop-ups, or stealth implants of tracking codes. Neither we nor our web host employ such tactics. Additionally, any email sent or received by HartSteel.com is virus scanned using continually updated state-of-the-art technology to protect the integrity of our infrastructure and to assure your security when corresponding with us.

Credit card processing is provided by Authorize.net, one of America's largest and most respected secure online credit card processors.

 

Mission Statement -

HartSteel.com is committed to bringing industry back to the USA, gainfully employing American artisans and craftspeople by producing top notch products that cannot be found anywhere else. We ship worldwide, safely and quickly, providing personal attention to each and every order and customer, and striving to exceed all reasonable expectations. Considering that men have been doing it for centuries, we believe that shaving is not "rocket science". Our philosophy is that keeping it simple is always best. No double-talk or vague promises, no high costs for dubious value. Just good honest products and techniques that are time-tested and have never truly been improved upon. 

 

Quality, durability, lasting value:  the requisite elements of everything we do.

 

If you're not satisfied, neither are we. We will do whatever it takes that is reasonably possible to assure your Total Satisfaction. We realize that between your local community and the Internet there are lots of places where you can shop. We appreciate the fact that you chose us, and we value you as a customer. We completely understand that satisfied customers are what keep businesses in business.

Our customer service policy is simple and straightforward. Do the right thing.

 

Merchandise Returns - We can not accept the return of used razors.

HartSteel.com will accept the return of any new product found to be defective upon arrival. We will also accept the return of any product that, upon arrival and examination, you are simply unsatisfied with.

 

All merchandise returns must be in as-received, unused condition, in the original package and any existing factory seals must be intact. Returned merchandise must be received no later than 30 days from date of purchase.

  

Merchandise returns must be pre-authorized by our Customer Service Department before return shipment. To obtain a Return Authorization Number email us providing all of the pertinent details including; Order Number, Order Date, and Reason for Return. Please also specify whether you would like an exchange or refund. You will receive a reply email including a Return Authorization Number. This RA number must be prominently displayed on the outside of the returned parcel. (See example below) All parcels not bearing an RA number will be refused and returned to the sender. Returned merchandise must be accompanied by the original packing slip. You may want to make a copy of it for your records. You may also want to insure your return, as we cannot accept or be responsible for damaged, lost, or misdirected parcels. Safe, timely arrival of your returned merchandise at our Shipping Center is your responsibility. If we have agreed to refund shipping, for a defective or mistaken item, DO NOT SHIP EXPRESS/OVERNIGHT, we will only credit a reasonable amount of return ship cost.

 

Refunds for returned merchandise will be limited to the purchase price of the item (this will not include shipping) and will be made in-kind and within 14 days of receipt of the returned merchandise. If you paid by credit card, a credit will be issued to the same account and will appear on your billing statement. If you paid by money order or check, our company check will be issued only after your check has cleared our account and will be mailed to the same address as the original shipment. 

 

Merchandise Returns Should Be Addressed To: 

The Grooming Network

130 McGhee Rd.

Suite 100

Sandpoint, ID 83864

Attn: Customer Service Dept. R.A. #____

 

Restocking/Cancellation Fee Policy
We are happy to do this however, once an order has been received and processed, there is a 10% restocking/cancellation fee.

The restocking/cancellation fee for non-defective items is 10% of the sales price of each item returned.

•All non-defective items returned are subject to a restocking fee.

•Shipping and handling charges are non-refundable and thus will not be included in the customer refund.

•Any package refused or returned to Hart Steel due to incorrect address, action, inaction or absence of the recipient will be considered a canceled order. The customer refund will be reduced by the restocking fee and shipping/handling charges.

•Cancellation requests received after the order enters the "processing" phase will incur the cancellation fee (restocking fee and shipping/handling charges).

 

Shipping -

We ship worldwide, including military APO and FPO addresses and U.S. Post Office boxes. Shipments are made using either UPS, FedEx or U.S. Postal Service, depending on the destination address, parcel size or weight, and parcel contents. International shipments are processed in accordance with US law and USPS regulations. We cannot be responsible for conflicting customs or postal laws and regulations imposed by the destination country. Transit times vary depending on destination and which shipper and method of shipment is used.  INTERNATIONAL 1ST CLASS MAIL DOES NOT PROVIDE TRACKING INFORMATION AND MAY ARRIVE WITHIN 10 (commonly) TO 90 (rarely) DAYS.  FOR FASTER DELIVERY AND TRACKING OPTIONS, PLEASE CHOOSE USPS INTERNATIONAL EXPRESS.

 

Once the parcel has been dispatched an emailed shipping notice is sent to the address provided at the time of order. Parcel tracking information, if available for the particular service used, is provided at that time so that you can track the progress of your order.